Can I return/exchange an item?
We do not accept Returns / Exchanges at this time.
How can I cancel my order?
As long as your order has not been completed, we can cancel your order. Please send an e-mail to customerservice@emacitythreads.com with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the refund to your account.
My item arrived damaged/I received the incorrect item - can you help me?
Of course! If you received a damaged or incorrect item, please send an e-mail to customerservice@emacitythreads.com with the subject line “Damaged Item” or “Incorrect Item” and we will help you out.