I have a question about an order or product. Who do I contact?Please contact us at customerservice@emacitythreads.com. Get in touch with us Monday-Friday from 9am-5pm EST - we work hard to get back to everyone within 24 hours!
Can I call you with a question?We do not offer phone support - please send us an e-mail with your question(s).
Help! I ordered the wrong size. Can I change the size before it ships?
We are able to change sizing if you email us and there are available sizes. Please e-mail customerservice@emacitythreads.com and include your order number in the subject line as well.
I’m looking for an item that I don’t see listed on the webstore. Is the item available?
All items listed on the webstore are what we currently have available for purchase. If an out of stock item is still listed at the webstore, we will most likely be restocking. We generally restock based on community feedback, so please sign up for restock notifications if there is any item you’d like to see come back!
Do you offer gift cards for your store?
We currently offer gift cards! Get one for family and friends!
I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed on the webstore. Unfortunately, we are unable to offer additional sizes at this time. If your size is out of stock, it should be restocked within 4-6 weeks.
What’s the best way to care for my item(s)?
In order to preserve colors and design, we recommend all of our apparel to be washed cold, inside out, with minimal to no bleaching. Please line dry or tumble dry on the lowest setting - do not iron over designs. For the all over prints/sublimation garments, you may iron the apparel inside out.