It's the Emacity Threads team! We wanted to provide you all with an update on your orders, but first, we wanted to say THANK YOU to everyone who has ordered from our shop and supported us through Tik Tok, Instagram, and our email list! We never expected to have such an overwhelming amount of support and are eternally grateful to everyone who has connected with us as we continue to grow our small business.
As you all know, we launched our first collection on June 26th, 2020. When we launched, we ordered enough shirts and masks to make all of our in-stock items as they were ordered and then, we placed another order of shirts and masks to fulfill our preorders the next day. Due to overwhelming demand, we began to work with a local small business to help embroider shirts for our orders. As a consequence of COVID-19, we are experiencing some delays in the embroidery process with our local embroidery partner, but we are continuing to embroider shirts ourselves to decrease production time.
That being said, while are continue to ship out orders daily, we expect that the shirts for all existing orders will be made by August 14th. Depending on the contact information you provided during the checkout process, you will receive either an email or text message with tracking information when your order ships. We sincerely apologize for the extended lead times, and we ask that you continue to bear with us as we continue to expand our production capabilities as a small business.
Please feel free to reach out to us through email if you have any questions or concerns! In the meantime, please check out our Instagram profile to see our new products and information about our store!
If you've already received your order, please post on social media with #emacitythreads or @emacitythreads to have a chance to be featured on our profile!
Bao, Brandon, & Melisa